International Journal on Science and Technology

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Transforming Healthcare with Salesforce CRM and MuleSoft Integration: A Technical Perspective

Author(s) Sagar Chaudhari
Country United States
Abstract This article explores the transformative potential of integrating Salesforce CRM with MuleSoft in healthcare environments. This integration creates a unified ecosystem that enhances patient care while streamlining operations by addressing the persistent challenges of data fragmentation and system isolation. The technical architecture combines Salesforce Health Cloud's patient relationship capabilities with MuleSoft's API-led connectivity to bridge disparate clinical, administrative, and financial systems. Key implementation use cases examined include comprehensive patient 360 views, automated engagement workflows, and revenue cycle optimization. The article details technical considerations for successful deployment, including security requirements, performance optimization strategies, and structured development methodologies. Through real-world examples and industry data, the article demonstrates how this integration delivers improved patient experiences, operational efficiencies, and regulatory compliance while positioning healthcare organizations for future technological evolution.
Keywords Healthcare integration, Salesforce Health Cloud, MuleSoft Anypoint Platform, interoperability, Patient engagement
Field Computer Applications
Published In Volume 16, Issue 1, January-March 2025
Published On 2025-03-13
Cite This Transforming Healthcare with Salesforce CRM and MuleSoft Integration: A Technical Perspective - Sagar Chaudhari - IJSAT Volume 16, Issue 1, January-March 2025. DOI 10.71097/IJSAT.v16.i1.2419
DOI https://doi.org/10.71097/IJSAT.v16.i1.2419
Short DOI https://doi.org/g88sb3
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