International Journal on Science and Technology

E-ISSN: 2229-7677   •   Impact Factor: 9.88

A Widely Indexed Open Access Peer Reviewed Multidisciplinary Bi-monthly Scholarly International Journal

Call for Paper Volume 16 Issue 2 April-June 2025 Submit your research before last 3 days of June to publish your research paper in the issue of April-June.
Submit Research Paper Join as a Reviewer

Plagiarism is checked by the leading plagiarism checker TurnItIn

Call for Paper

Volume 16 Issue 2
2025

Submit your research paper

Indexing Partners
Academia Advanced Sciences Index Bielefeld Academic Search Engine CiteSeer DRJI Google Scholar Independent Search Engine & Directory Network ISI (International Scientific Indexing) Issuu Mendeley Research Networks
RefSeek ResearcherId - Thomson Reuters ResearchGate Scirus Scribd Semantic Scholar UTeM - Universiti Teknikal Malaysia Melaka Wiki for Call for Papers WorldCat Zenodo

Enhancing Content Indexing and Customer Support with JSONL and AI Integration

Author(s) Bhanu Phanindra Babu Gogula
Country United States
Abstract This article explores the transition from traditional sitemap-based indexing to a JSONL-powered system enhanced with AI capabilities for managing knowledge base content. Facing challenges with incomplete indexing, delayed updates, and scalability issues, the organization implemented a comprehensive solution leveraging JSONL format, Google Cloud storage, and automated maintenance processes. The new approach stores HTML-converted knowledge base articles in a Google bucket, indexes them through a metadata-rich JSONL file, and employs an AI-powered chatbot for intelligent retrieval and summarization. This technical transformation has revolutionized content accessibility, resulting in substantial improvements to customer self-service capabilities, significant cost reductions in support operations, enhanced customer satisfaction metrics, and a dramatic decrease in support cases requiring live agent intervention.
Keywords Keywords: Content Indexing, JSONL Implementation, AI Integration, Knowledge Base Automation, Customer Support Optimization.
Field Computer
Published In Volume 16, Issue 1, January-March 2025
Published On 2025-03-16
Cite This Enhancing Content Indexing and Customer Support with JSONL and AI Integration - Bhanu Phanindra Babu Gogula - IJSAT Volume 16, Issue 1, January-March 2025. DOI 10.71097/IJSAT.v16.i1.2448
DOI https://doi.org/10.71097/IJSAT.v16.i1.2448
Short DOI https://doi.org/g88sbm
View / Download PDF File

Share this



CrossRef

CrossRef DOI is assigned to each research paper published in our journal.

IJSAT DOI prefix is
10.71097/IJSAT

Downloads
Research Paper Format Copyright Permission Form and Undertaking Form Cover Page Vol 15 Isu 4Cover Page Vol 15 Isu 3Cover Page Vol 15 Isu 2

All research papers published on this website are licensed under Creative Commons Attribution-ShareAlike 4.0 International License, and all rights belong to their respective authors/researchers.

CC-BY-SA Open Access

About IJSAT
Fees & Payment
Current Issue
Publication Archive 		Submit Research Paper
Track Submission Status
Publication Guidelines
Publication Ethics
Peer Review & Plagiarism 		Join as a Reviewer
Editors & Reviewers
Reviewer Referral Program
Get Reviewer Membership Certi. 		Website/Journal Policies
Usage Policy
Content Policies
Privacy Policy
Contact Us Message on WhatsApp +91-9687-182-185 editor@ijsat.org