International Journal on Science and Technology

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Exploring Patient-Centered Care in a Tertiary Hospital: A Mixed-Methods Study on Patient Satisfaction and Perceptions

Author(s) Salha A. AlZayer, Asmaa A. Alanazi, Fatmah T. Alrabodh, Abeer A. Alnezi, Ebtihal A. Almusallam, Sarah A. Alafari, Brooj S. Alenezi, Duha H. Alharbi, Hedaiah F. Alotaibi, Nouf H. Harisi
Country Saudi Arabia
Abstract Background: Patient-centered care PCC) has become a critical focus in improving healthcare quality and patient satisfaction. However, its implementation and impact in tertiary hospital settings remain underexplored.
Objective: This study aimed to investigate the relationship between PCC and patient satisfaction in a tertiary hospital using a mixed-methods approach.
Methods: Quantitative data were collected through validated surveys from 250 patients, assessing PCC domains and satisfaction levels. Qualitative data were gathered via semi-structured interviews with 20 patients to explore their experiences and perceptions. Descriptive statistics, correlation analysis, and thematic analysis were conducted.
Results: The quantitative analysis revealed high mean scores for PCC domains, with communication mean = 4.2, r = 0.68) showing the strongest correlation with satisfaction. Themes from qualitative findings included communication and trust, respect for patient preferences, emotional support, and continuity of care. Participants highlighted the importance of clear communication and involvement in decision-making but noted gaps in emotional support and care coordination.
Conclusion: Effective communication, respect for patient preferences, and consistent emotional support significantly enhance patient satisfaction. Addressing continuity of care remains a key area for improvement in tertiary hospitals.
Keywords Patient-centered care, patient satisfaction, tertiary hospital, communication, continuity of care, emotional support.
Field Medical / Pharmacy
Published In Volume 15, Issue 2, April-June 2024
Published On 2024-05-08
Cite This Exploring Patient-Centered Care in a Tertiary Hospital: A Mixed-Methods Study on Patient Satisfaction and Perceptions - Salha A. AlZayer, Asmaa A. Alanazi, Fatmah T. Alrabodh, Abeer A. Alnezi, Ebtihal A. Almusallam, Sarah A. Alafari, Brooj S. Alenezi, Duha H. Alharbi, Hedaiah F. Alotaibi, Nouf H. Harisi - IJSAT Volume 15, Issue 2, April-June 2024. DOI 10.5281/zenodo.14772735
DOI https://doi.org/10.5281/zenodo.14772735
Short DOI https://doi.org/g83k73
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