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Improving the Patient Experience Together for Better Rehabilitation Outcomes: A Cross-Disciplinary Perspective

Author(s) Khalid S. Alhaqbani, Ahmed F. Alradadi, Abdullatif A. Alshaykh, Mahdi H. Alshehri
Country Saudi Arabia
Abstract Background: The integration of physical therapists, occupational therapists, and health services managers is integral to ensuring a patient-centered approach and actively involving patients during rehabilitation. However, the effects of such integration in the context of tertiary hospitals should be further examined.
Objective: This study sought to examine whether the involvement of multiple disciplines leads to increased patient satisfaction, greater patient participation and improved functional outcomes after rehabilitation and what barriers and facilitators could be encountered in its successful implementation.
Methods: In a tertiary hospital, a mixed methods approach involved 150 patients and 30 health care professionals. Quantitative information was obtained using patient satisfaction questionnaires, adherence and functional improvement scores; qualitative information was gathered through semi-structured interviews and focus group discussions with patients and healthcare professionals; thematic analysis was performed.
Results: Quantitative approach showed that patients were very satisfied with the results of the therapy (mean score = 85), a good proportion adhered (92%) and improved functionally (mean outcome = 7.5). A follow-up compliance of 88% was noted. Qualitative results pointed out four main themes: communication and trust, barriers to engagement, interdisciplinary collaboration and patient empowerment. Patients stressed these: The necessity for better patient-professional communication, shared decisions and adequate education and much more common barriers related to engagements – scheduling and resource availability.
Conclusion: The use of multidisciplinary teams increased patients’ satisfaction and their participation in the rehabilitation process due to better communication, coordination of care and active patient’s participation. Additional of solving logistical issues and the use of novel technologies to further enhance rehabilitation services might be considered. Further research is needed to assess the sustainability and effectiveness of multidisciplinary models in different healthcare contexts.
Keywords Multidisciplinary Rehabilitation, Patient Satisfaction, Patient Engagement, Tertiary Hospital, Collaborative Care, Functional Outcomes, Physical Therapy, Occupational Therapy, Healthcare Administration
Field Medical / Pharmacy
Published In Volume 15, Issue 3, July-September 2024
Published On 2024-09-03
Cite This Improving the Patient Experience Together for Better Rehabilitation Outcomes: A Cross-Disciplinary Perspective - Khalid S. Alhaqbani, Ahmed F. Alradadi, Abdullatif A. Alshaykh, Mahdi H. Alshehri - IJSAT Volume 15, Issue 3, July-September 2024. DOI 10.5281/zenodo.14577845
DOI https://doi.org/10.5281/zenodo.14577845
Short DOI https://doi.org/g8xc8f
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